ACi Terms and Condition of Sales and Warranty
No order resulting from quotation, proforma invoice, price list or other similar document made or issued by the Company shall be binding unless and until accepted by the Company. The Company at its absolute discretion may accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever. All orders must be confirmed in writing on the purchase order form or on the Company's official order and must be signed by a duly authorized official.
The Company's normal terms of business are for all goods in stock to be dispatched within 5 working days of cleared payment being received by the Company. In the case of export orders payment will be by irrevocable letter of credit established with the company's main bank and payable on presentation of shipping documents or by cleared funds being transferred into the Company's bank account.
Purchase orders are only acceptable from plc's, government departments, education authorities and universities and even then at the sole discretion of the Company. All goods must be paid for within seven days of dispatch. The Company reserves the right to suspend delivery in respect of any order or orders from the Purchaser, if in the company's opinion, delivery would represent a credit risk to the company. The company may charge interest at the rate of 6% above base rate on overdue accounts and may withdraw, at their discretion, any discounts allowed on the original invoice.
The Company will endeavour to deliver the equipment by the date specified but unless otherwise agreed in writing, time for delivery shall not be of the essence and the Company shall not be liable for any damages whatsoever resulting from delay in delivery howsoever caused. The Company may make installment deliveries.
The Company must be notified of any defect or shortfall in hardware or software supplied within 24 hours of delivery of the order and time shall be of the essence. Provided prompt notice of transit damage or loss is given and provided it is proved to the Company's satisfaction that such damage occurred in transit in the UK , but not otherwise; the Company will at its sole discretion, repair or replace such equipment free of charge to the Purchaser.
The Company shall relinquish all liabilities of loss/theft/damage/malfunction arising from handover of equipment to personnel other than one from ACi or its Partner arranged for with the Company prior to its collection. The personnel in this case shall appear with a written consent from the Company or the authorized Partner to collect.
All authorized Service and Sales partners of the Company shall be listed on the Company Website. It is the duty of the user to check this on the Company Website prior to entering into any dealings with this “so-called” partner.
In the case of equipment not manufactured by the Company, the Purchaser shall have the benefit, in so far as it may be transferred to the Purchaser, of any rights which the company may have against the supplier of such equipment in respect thereof and the Company's liability in respect thereof is limited to making the benefit of such rights to the Purchase to the extent aforesaid.
The company shall not be liable for any indirect or consequential damage however caused (and whether by the company or any other person) and shall not be liable for any damage (whether or not consequential) arising from stoppage or breakdown of the equipment for any reason whatsoever or any other way for the performance for the equipment in operation.
Should any equipment malfunction as a result of abnormal environment factors (including without prejudice to the generality of the foregoing mains powers transients or dropouts, electro magnetic, extremes of humidity, vibration, temperature or pressure or chemical corrosion) which had not been notified to the company at the time of placing the order and especially accepted by the Company in repairing such equipment and investigating the causes of the malfunction shall be payable by the Purchaser.
The Company hereby reserves the right to make without notice such minor modifications in specifications, design or materials, as it may deem necessary from time to time.
Any unauthorized work to the hardware or software shall vitiate all company's liability.
Unauthorized breakage of any one of the warranty stickers fixed on any ACi supplied equipment or part or accessory shall automatically invalidate the warranty of the full equipment and / or the part and/or the accessory.
The Company shall provide technical support but this shall be limited to or arising out of the hardware supplied by the Company.
The Company shall not be liable for any failure to perform its obligation there under which may be due to any circumstances whatsoever beyond its control (including without prejudice to the generality of the foregoing, any inability to obtain any necessary import or export licenses or consent of any government or other authority).
In cases of TFT screens, the company shall only be obliged to replace screens that are within the warranty period, with over 7 dead pixels scattered throughout the TFT screens or two or more dead pixels within one cm distance from each other. Screens with such pixel failures are considered to fall well within the terms laid down by the industry standards and henceforth are deemed fit for purpose
All rights and title to any goods delivered to the purchaser shall not pass to the purchaser and the purchaser shall keep the goods as bailee and trustee for the Company (returning the same to the Company upon request) until the price of the goods shall have been wholly paid to include any additional charges levied in respect of late payment, to the Company. Notwithstanding the foregoing, the Purchaser may sell the goods to the third parties in the normal course of trade but the proceeds of any sale, whenever any part of the price of the goods remains due to the company, shall be held on the trust for the Company and the Purchaser is deemed to assign to the Company the benefit of any claim which the purchaser has against any such third party arising from such sale and /or delivery.
The warranty on all goods supplied by the Company shall be provided by an ACi ASP for a standard period of twelve months from the date of invoice and shall be Return To Base, unless agreed otherwise with the Purchaser by the Company in writing, where the Purchaser bearing all the carriage costs, is required to return the goods to the Company. The Company shall, after carrying out the warranty repair, return the goods back to the Purchaser, so as long as the Purchaser's delivery address is within the local state (of the Company) using the company's normal delivery service. Purchaser is required to bear all return carriage costs outside that of the local state (of the Company).
The warranty on all items supplied by the Company that are considered by the industry as consumables shall be for a period of six months.
The Company reserves the right not to undertake any repairs to equipment, unless the alleged fault is reported in writing.
The company shall void all warranty on any goods that has sustained a physical damage of any nature resulting from misuse or physical impact.
Replacement of any battery within the normal warranty period shall only take place in cases of any electrical malfunctions within the pack resulting in the battery being non-chargeable or holding no charge whatsoever. Company shall also take into consideration, within one month of acquisition by the customer, replacement due to failure caused by bad cell/s within the battery pack resulting in rapid loss of battery life. This normally occurs and is identifiable well within the first month of acquisition.
The Company shall warranty all out of warranty repairs for a period of three months and shall cover only the item's replaced or repaired by the Company to remedy the original fault/s on the goods reported by the Purchaser.
The company may in its absolute discretion supply software support provided the fees for such support shall have been agreed in advance and acceptance confirmed by the Customer in writing.
The Company is not responsible for any data lost if the machine is come for service. The customers have to take proper back up of the data before sending it for service where the Purchaser, bearing all the carriage costs, is required to return the goods to the Company .The Company shall, after carrying out the warranty repair, return the goods back to the Purchaser, so as long as the Purchaser's delivery address is within the local state (of the Company) using the Company's normal delivery service. Purchaser is required to bear or return carriage cost outside that of the local state (of the Company).
Relocation of product is Customer's responsibility and may result in additional support charges and modified service response times.
